Technical Support Specialist - Saudi REF-J01-128

Job Description

Qualifications / Skills

Minimum Requirements for Candidates

• Bachelor degree in a relevant field (Computer Engineering, Software Engineering, Computer Science or Management Information System).
• Competent knowledge in English and Arabic, Spoken and Written.
• Information Systems.
• Networking and Security.
• Operating Systems.
• Information Systems Maintenance.

Expectations for Ideal Candidates

• Professional Training

Responsibilities

• Provides help desk support and resolve IT related issues with the end users.
• Monitors and respond quickly to any new request made through the help desk system.
• Ensures each station has computers, monitors, keyboards etc. up to standard levels of service.
• Installs the operating system and other software required for the end user.
• Performs installation of computers and laptops, Windows and PTC related software.
• Prepares periodic reports with respect to the Infrastructure and Networks Section activities and achievements to be submitted to the Infrastructure and Networks Manager.
• Nominates a deputy to carry out the responsibilities of the position in case of his/her absence whenever the need arises.
• Install and configure computer systems and applications within the company
• Respond to customer inquiries and assist in troubleshooting and resolving challenges
• Organize and file documentation pertaining to warranties and instructional guides for computer hardware
• Updating computer software. as well as upgrading hardware and systems.
• Maintaining databases and ensuring system security.
• Documenting processes and performing diagnostic tests.

Required Documents

• Updated CV: 
• Degree: 
• Experience Letter/ Certificate: 
• National ID: