Technical Support Specialist - Saudi REF-J01-128

Job Description

Managing, monitoring, and maintain computer hardware and software systems. As they aid in resolving technical issues concerning customer's accounts or PTC software infrastructure. A Technical Support Specialist will also support computer software integration by diagnosing and troubleshooting common problems.

Qualifications / Skills

Minimum Requirements for Candidates

  • Bachelor degree in a relevant field (Computer Engineering, Software Engineering, Computer Science or Management Information System).
  • Competent knowledge in English and Arabic, Spoken and Written.
  • Information Systems.
  • Networking and Security.
  • Operating Systems.
  • Information Systems Maintenance.

Expectations for Ideal Candidates

  • Professional Training

Responsibilities

  • Provides help desk support and resolve IT related issues with the end users.
  • Monitors and respond quickly to any new request made through the help desk system.
  • Ensures each station has computers, monitors, keyboards etc. up to standard levels of service.
  • Installs the operating system and other software required for the end user.
  • Performs installation of computers and laptops, Windows and PTC related software.
  • Prepares periodic reports with respect to the Infrastructure and Networks Section activities and achievements to be submitted to the Infrastructure and Networks Manager.
  • Nominates a deputy to carry out the responsibilities of the position in case of his/her absence whenever the need arises.
  • Install and configure computer systems and applications within the company
  • Respond to customer inquiries and assist in troubleshooting and resolving challenges
  • Organize and file documentation pertaining to warranties and instructional guides for computer hardware
  • Updating computer software. as well as upgrading hardware and systems.
  • Maintaining databases and ensuring system security.
  • Documenting processes and performing diagnostic tests.

Required Documents

  • Updated CV: 
  • Degree: 
  • Experience Letter/ Certificate: 
  • National ID: 
Apply Now
Closing: 06.12.2021
Closing: 06.12.2021
Apply Now