Technical Support Specialist - Dubai REF-J01-340

Job Description

Support team is divided into multiple departments and currently we are looking people to join us across all the departments. Product support – Helps with client specific setup and requirement gathering. Investigating client specific issues and joining client calls if requested by product team. Technical support – Investigating system related issues. Needs to have good understanding of payroll logic and functional thinking to understand system behavior. Integration support – Helps to configure and investigate integrating our product with client and understanding their requirements. If needed joins client calls to better understand requirements. Report configuration – Since big part of payroll system is reporting to authorities, we need to also configure client specific reports that they require. This requires understanding of Excel formulas, HTML and accounting. IT support – Ability to diagnose and resolve complex technical and application issues which may involve hardware, software, networking, and / or operator problems. Working knowledge and experience with hardware and peripheral troubleshooting/support, and operating system support.

Qualifications / Skills

Minimum Requirements for Candidates

  • Bachelor’s Degree in Information Technology or related area or related experience. (Technical department, Integration department)
  • Project analysis or related experience / education (Product department)
  • 3+ years of 2nd line IT support experience managing software applications and networks.
  • Ability to diagnose and resolve complex technical and application issues which may involve hardware, software, networking, and/or operator problems.
  • Working knowledge and experience with hardware and peripheral troubleshooting/support, and operating system support.
  • Experience with HTML and Excel (Reports department)

Expectations for Ideal Candidates

  • Experience with enterprise level applications
  • Functional thinking
  • Good Accounting knowledge

Responsibilities

  • Product support : Helps with client specific setup and requirement gathering. Investigating client specific issues and joining client calls if requested by product team.
  • Technical support: Investigating system related issues. Needs to have good understanding of payroll logic and functional thinking to understand system behavior.
  • Integration support: Helps to configure and investigate integrating our product with client and understanding their requirements. If needed joins client calls to better understand requirements.
  • Report configuration: Since big part of payroll system is reporting to authorities, we need to also configure client specific reports that they require. This requires understanding of Excel formulas, HTML and accounting.
  • Ability to diagnose and resolve complex technical and application issues which may involve hardware, software, networking, and / or operator problems. Working knowledge and experience with hardware and peripheral troubleshooting/support, and operating system support.
  • Working knowledge and experience with hardware and peripheral troubleshooting/support, and operating system support.

Required Documents

  • Updated CV: Upload latest Resume
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Closing: 31.07.2022
Closing: 31.07.2022
Apply Now