Team Lead - BAU - APAC REF-J01-685

Job Description

Qualifications / Skills

Minimum Requirements for Candidates

• Bachelor's degree in Business, Finance, Accounting, HR, or a related field (Master’s preferred).
• Minimum 7 years of experience in global payroll outsourcing payroll operations, with at least 2 years in a leadership or supervisory role.
• Proven experience in managing multi-regional payroll operations and compliance.
• Strong background in payroll technology solutions, SaaS platforms, and automation-driven service delivery.
• Experience with ERP, HCM, payroll software, and FinTech integrations.
• Deep knowledge of payroll compliance, regulatory requirements, and risk management.
• Prior leadership experience in managing high-performing teams and process optimization.

Expectations for Ideal Candidates

• Bachelor's degree in Business, Finance, Accounting, HR, or a related field (Master’s preferred).
• Strong ability to lead, mentor, and manage a team of payroll specialists.
• Ability to analyze complex payroll data and make informed decisions.
• High level of accuracy and attention to detail in payroll processing and reporting.
• Excellent verbal and written communication skills to collaborate with HR, Finance, and other departments
• Strong problem-solving skills to address and resolve payroll discrepancies and issues.
• Proficiency in payroll software and systems, as well as Microsoft Office Suite (Excel, Word, etc.) and google docs.
• Ability to manage multiple tasks and meet tight deadlines.
• In-depth understanding of federal, state, and local payroll laws and regulations.

Responsibilities

• Oversee end-to-end payroll activities, including data validation, processing, reconciliation, and reporting.
• Ensure that payroll transactions comply with local and international tax laws, labor laws, and statutory requirements.
• Ensure payroll deadlines are met in accordance with agreed SLAs and client requirements.
• Lead, mentor, and support payroll specialists, providing guidance on best practices, compliance, and efficiency improvements.
• Encourage knowledge sharing and cross-training to build a resilient and multi-skilled payroll team.
• Collaborate with the Manager - BAU and IT teams to integrate AI-driven tools, RPA (Robotic Process Automation), and digital workflows.
• Monitor payroll performance using KPIs and analytics to identify areas for process optimization.
• Leverage payroll data analytics to forecast workload, staffing needs, and payroll costs.
• Ensure full compliance with local labor laws, tax regulations, wage laws, and company policies across all payroll processes.
• Work with the Compliance and Legal teams to address payroll-related legal matters and regulatory changes.
• Act as the primary point of contact for payroll-related queries from internal teams, clients, and third-party service providers.
• Develop real-time dashboards to monitor key payroll KPIs, compliance, and customer satisfaction.
• Establish monthly payroll operations reports with actionable insights.
• Support the Manager - BAU in governance meetings, SLA reviews, and service performance evaluations.
• Oversee payroll tax compliance, wage regulations, and statutory reporting.

Required Documents

• Updated CV: CV