Subject Matter Expert & Customer Success Specialist (Spain) REF-J01-472

Job Description

Qualifications / Skills

Minimum Requirements for Candidates

• 7+ years of country-specific experience in the payroll outsourcing industry.
• 5+ years of experience with country-specific statutory filings and compliance activities.
• Able to perform country-specific gross-to-net calculations in Excel without external support.
• Able to describe and document end-to-end payroll processing and statutory compliance activities for the country.
• Able to communicate fluently in writing and verbally complex country-specific payroll concepts in English.

Expectations for Ideal Candidates

• You must have strong communication skills, and you should be able to communicate with clients independently.
• Ideally, you will have a bachelor’s degree in accounting/finance/business. administration or related discipline
• Mube be able to work in a client facing role.
• Must be able to supports key accounts and acts as the key point-of-contact (POC) with the channel partners and direct clients on operational matters.

Responsibilities

• This role is responsible for analyzing, summarizing, documenting and presenting the country’s regulations related to the payroll processing, statutory payments and filings, taxes, employment contracts, labor laws, company incorporation, entity registrations with statutory bodies, and the other related legislations, in accordance with Mercans’ standard documentation processes.
• The SME is responsible for actively working with all departments to ensure that their processes and solutions are in line with the country’s statutory requirements and best practices. When needed, the SME supports the internal stakeholders with the requirements gathering, documentation, implementation and training related to the country-specific processes and requirements.
• The SME is responsible for monitoring the statutory compliance requirements in the country, by conducting independent research and through continuous communication with the authorities, and ensuring Mercans’ compliance with these requirements.
• The SME acts as the primary focal point, in a collaboration with the resources from the respective departments, throughout a client engagement lifecycle i.e. from the lead generation through the client off-boarding, with respect to all in-country activities.
• The SME is responsible for client relationship management for all clients in the country. The SME attends the calls and meetings with the potential and current clients to provide them guidance with respect to the country-specific payroll and HR-related processes, gathers and analyzes the client’s requirements, ensures customers’ overall satisfaction with Mercans services and identifies any service delivery issues that need to be addressed.
• Conduct a review of the current processes and solutions and identify any gaps with the statutory requirements. Create a plan of action for closing the gaps and ensure the completion of the plan within the established timeframes.
• Ensure that Mercans is considered as the payroll industry leader in the country by elevating Mercans brand recognition in the country and building strong relationships with the external stakeholders.
• Review and audit the payroll results and reports before their release to the clients and identify any errors. Conduct root cause analysis (RCAs) related to the errors and work with the internal stakeholders to ensure that the root causes are permanently addressed.
• When requested by the clients and approved through Mercans change management processes, deliver in-country support to the clients in the areas of statutory filings, payments, pension and benefits reporting, leave management, registrations with the statutory authorities, etc.
• Support the Employer of Record (EOR) department and the other internal stakeholders with the end-to-end in-country HR and labor law related questions and activities.

Required Documents

• Updated CV: