Service Controller - Saudi REF-J00-980

Job Description

Manages a BC team, monitors their daily duty on field and assists the OCC to solve the operational issues.

Qualifications / Skills

Minimum Requirements for Candidates

  • High diploma, although a college degree in a related field like transportation and logistics management is a big plus.
  • Arabic: good written & verbal communication skills.
  • English: good written & verbal communication skills.
  • Basic IT skills (MS Office, databases etc.)
  • Knowledge of the network.
  • Knowledge of operations and operational procedures.
  • Knowledge of dispatching.
  • 2-3 years of managing others and relevant work experience with a proven track record in scheduling and dispatching buses on fixed and variable route assignments.

Expectations for Ideal Candidates

  • Professional relevant certification


  • Ensure high quality performance of the BC duties and supervise the daily BC duty on field.
  • Monitor on field operations to ensure that all BC across assigned routes comply with Operational policies and procedures, Safety rules, and government Regulations.
  • conduct training sessions for BC.
  • Perform random BC checks (driving license, BC behaviour, uniform)
  • Serve as main contact for all BC.
  • Respond to and investigate BC complaints.
  • Identify and notify any operational defects (Operations, Engineering, FM, ITS,…) to the specific department.
  • Produce daily operational events report.
  • Establish and maintain cooperative working relationships with internal stakeholders and external stakeholders (customers, Police,…).
  • Serve as a staff liaison on assigned committees (safety, Operations procedures, training,…) attending meetings and workshops to improve Operational procedures.
  • Receive and respond to inquiries concerning Service delivery.
  • Ensure the on field communication to OCC or Depot.
  • Coordinate the actions to resolve the Incident / Accident.
  • Hold safely and securely the BC and Passengers.
  • Perform BC duty as required.

Required Documents

  • Updated CV: Latest CV with full experience mentioned
  • Degree: Kindly upload the highest qualification certificate/ diploma
  • Experience Letter/ Certificate: Kindly upload the experience letters for previous 2-3 jobs as minimum , ideally for current job as well
  • National ID: Kindly upload the Passport/ National ID Copy
Apply Now
Closing: 31.12.2021
Closing: 31.12.2021
Apply Now