Service Controller - Saudi REF-J00-980

Job Description

Qualifications / Skills

Minimum Requirements for Candidates

• High diploma, although a college degree in a related field like transportation and logistics management is a big plus.
• Arabic: good written & verbal communication skills.
• English: good written & verbal communication skills.
• Basic IT skills (MS Office, databases etc.)
• Knowledge of the network.
• Knowledge of operations and operational procedures.
• Knowledge of dispatching.
• 2-3 years of managing others and relevant work experience with a proven track record in scheduling and dispatching buses on fixed and variable route assignments.

Expectations for Ideal Candidates

• Professional relevant certification

Responsibilities

• Ensure high quality performance of the BC duties and supervise the daily BC duty on field.
• Monitor on field operations to ensure that all BC across assigned routes comply with Operational policies and procedures, Safety rules, and government Regulations.
• conduct training sessions for BC.
• Perform random BC checks (driving license, BC behaviour, uniform)
• Serve as main contact for all BC.
• Respond to and investigate BC complaints.
• Identify and notify any operational defects (Operations, Engineering, FM, ITS,…) to the specific department.
• Produce daily operational events report.
• Establish and maintain cooperative working relationships with internal stakeholders and external stakeholders (customers, Police,…).
• Serve as a staff liaison on assigned committees (safety, Operations procedures, training,…) attending meetings and workshops to improve Operational procedures.
• Receive and respond to inquiries concerning Service delivery.
• Ensure the on field communication to OCC or Depot.
• Coordinate the actions to resolve the Incident / Accident.
• Hold safely and securely the BC and Passengers.
• Perform BC duty as required.

Required Documents

• Updated CV: Latest CV with full experience mentioned
• Degree: Kindly upload the highest qualification certificate/ diploma
• Experience Letter/ Certificate: Kindly upload the experience letters for previous 2-3 jobs as minimum , ideally for current job as well
• National ID: Kindly upload the Passport/ National ID Copy