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Service Controller - Saudi
Manages a BC team, monitors their daily duty on field and assists the OCC to solve the operational issues.
Qualifications / Skills
Minimum Requirements for Candidates
High diploma, although a college degree in a related field like transportation and logistics management is a big plus.
Arabic: good written & verbal communication skills.
English: good written & verbal communication skills.
Basic IT skills (MS Office, databases etc.)
Knowledge of the network.
Knowledge of operations and operational procedures.
Knowledge of dispatching.
2-3 years of managing others and relevant work experience with a proven track record in scheduling and dispatching buses on fixed and variable route assignments.
Expectations for Ideal Candidates
Professional relevant certification
Ensure high quality performance of the BC duties and supervise the daily BC duty on field.
Monitor on field operations to ensure that all BC across assigned routes comply with Operational policies and procedures, Safety rules, and government Regulations.
conduct training sessions for BC.
Perform random BC checks (driving license, BC behaviour, uniform)
Serve as main contact for all BC.
Respond to and investigate BC complaints.
Identify and notify any operational defects (Operations, Engineering, FM, ITS,…) to the specific department.
Produce daily operational events report.
Establish and maintain cooperative working relationships with internal stakeholders and external stakeholders (customers, Police,…).
Serve as a staff liaison on assigned committees (safety, Operations procedures, training,…) attending meetings and workshops to improve Operational procedures.
Receive and respond to inquiries concerning Service delivery.
Ensure the on field communication to OCC or Depot.
Coordinate the actions to resolve the Incident / Accident.
Hold safely and securely the BC and Passengers.
Perform BC duty as required.
Latest CV with full experience mentioned
Kindly upload the highest qualification certificate/ diploma
Experience Letter/ Certificate:
Kindly upload the experience letters for previous 2-3 jobs as minimum , ideally for current job as well
Kindly upload the Passport/ National ID Copy
Saudi Arabia (Riyadh)
Expected Start Date:
as soon as possible