Senior Support Specialist REF-J01-546

Job Description

The Senior Support Specialist is a key technical leader within the support team, responsible for handling the most complex technical issues, leading critical incident management, mentoring junior specialists, and driving process improvements. This role requires expertise in system architecture, cross-functional collaboration, automation, and a proactive approach to enhancing service quality. The Senior Specialist also plays a pivotal role in optimizing troubleshooting methodologies, knowledge sharing, and process efficiency.

Qualifications / Skills

Minimum Requirements for Candidates

  • 5+ years of experience in technical support, system analysis, or a related role.
  • Strong expertise in system architecture, networking, and infrastructure troubleshooting.
  • Proven experience handling high-impact incidents and leading escalations.
  • Proficiency in monitoring tools, automation scripting, and system performance analysis.
  • Strong leadership skills with experience in mentoring and training technical teams.
  • Excellent communication skills to collaborate across teams and lead stakeholder discussions.

Expectations for Ideal Candidates

  • Education in IT, CS or similar field.
  • Experience with ITIL frameworks, YouTrack, SQL, Python, ticketing tools such as Freshdesk or Jira, or automation tools.

Responsibilities

  • Advanced Technical Issue Resolution & Root Cause Analysis
  • Incident Management & Escalation Leadership
  • Customer & Stakeholder Engagement
  • Mentorship, Training & Knowledge Sharing
Apply Now
Closing: 30.05.2025
Closing: 30.05.2025
Apply Now