Senior Manager BAU - Northern EU (NL) REF-J01-528

Job Description

Qualifications / Skills

Minimum Requirements for Candidates

• Bachelor's degree in Business, Finance, Accounting, HR, or a related field (Master’s preferred).
• Minimum 10 years of experience in global payroll outsourcing payroll operations.
• Proven experience in managing multi-regional payroll operations and compliance.
• Strong background in payroll technology solutions, SaaS platforms, and automation-driven service delivery.
• Experience with ERP, HCM, payroll software, and FinTech integrations.
• Experience with ERP, HCM, payroll software, and FinTech integrations. Deep knowledge of payroll compliance, regulatory requirements, and risk management.
• Prior leadership experience in managing high-performing teams and process optimization.

Expectations for Ideal Candidates

• Bachelor's degree in Business, Finance, Accounting, HR, or a related field (Master’s preferred).
• Strong ability to lead, mentor, and manage a team of payroll specialists.
• Ability to analyze complex payroll data and make informed decisions.
• High level of accuracy and attention to detail in payroll processing and reporting.
• Excellent verbal and written communication skills to collaborate with HR, Finance, and other departments
• Strong problem-solving skills to address and resolve payroll discrepancies and issues.
• Proficiency in payroll software and systems, as well as Microsoft Office Suite (Excel, Word, etc.) and google docs.
• Ability to manage multiple tasks and meet tight deadlines.
• In-depth understanding of federal, state, and local payroll laws and regulations.
• Commitment to maintaining the confidentiality and security of payroll data.

Responsibilities

• Manage the global payroll operations team to ensure efficient payroll processing and SaaS service delivery.
• Implement automation-driven service enhancements, integrating AI, process automations, and machine learning into payroll workflows.
• Work with Product & Development teams to optimize payroll technology and SaaS platform capabilities.
• Deploy emerging automation technologies to enhance compliance, security, and accuracy.
• Ensure strict adherence to SLAs, delivering high-quality payroll services across all clients.
• Lead and mentor payroll team leaders and specialists, fostering a high-performance culture.
• Develop and implement succession planning programs to strengthen leadership pipelines.
• Introduce targeted training programs focused on payroll compliance, SaaS technologies, and operational excellence.
• Drive initiatives that promote employee well-being, engagement, and career growth
• Reduce attrition rates below 15% through effective workforce engagement strategies.
• Utilize predictive analytics and BI tools to optimize payroll forecasting and decision-making.
• Develop real-time dashboards to monitor key payroll KPIs, compliance, and customer satisfaction.
• Establish monthly payroll operations reports with actionable insights.
• Ensure strict compliance with applicable payroll regulations.
• Lead quarterly compliance audits and implement necessary updates.
• Oversee payroll tax compliance, wage regulations, and statutory reporting.
• Establish governance models for discrepancy resolution and SLA tracking.
• Ensure zero major compliance breaches through automated monitoring within 12 months.
• Identify and implement automation opportunities to optimize payroll operations and improve accuracy.
• Use BI tools and analytics dashboards to continuously monitor efficiency, performance trends, and automation impact.
• Develop and maintain strong relationships with clients and channel partners to ensure high levels of satisfaction and retention.
• Drive 95%+ customer retention by delivering exceptional service and proactively addressing customer needs.
• Monitor client feedback and satisfaction surveys, ensuring continuous improvement in payroll services and SaaS offerings.
• Conduct regular client governance meetings to review SLAs, service quality, and continuous improvement opportunities.
• Align stakeholder expectations with service delivery, ensuring transparency in operational processes.