Senior Consultant - EOR Operations REF-J01-676

Job Description

Qualifications / Skills

Minimum Requirements for Candidates

• Prior experience with business-to-business support and/or client management
• 4+ years of experience in a PEO/EOR, HR, or related role, preferably with exposure to HR practices.
• Clear and concise communicator, both oral and written
• Excellent judgment skills with the ability to evaluate the situation and provide
• Ability to work under pressure situations and to work in a cross-functional environment
• Ability to build rapport and trust with clients

Expectations for Ideal Candidates

• Attention to detail and passionate
• Collaborative team player
• Ability to prioritize, multitask, and manage time effectively

Responsibilities

• Proactively manage a dedicated portfolio of assigned Employer of Record (EOR) operations accounts, ensuring meticulous adherence to established performance benchmarks and contractual Service Level Agreements (SLAs).
• Conduct regular performance reviews and implement corrective actions as necessary to maintain optimal service delivery standards.
• Serve as the primary operational point of contact for assigned client accounts, fostering a stable and reliable service experience.
• Ensure absolute internal preparedness prior to the commencement of client employee onboarding, guaranteeing a seamless transition.
• Ensure absolute internal preparedness prior to the commencement of client employee onboarding, guaranteeing a seamless transition.
• Execute and rigorously verify detailed service orders, confirming alignment with client requirements and contractual obligations.
• Orchestrate the precise and timely setup of client profiles within Oracle NetSuite, ensuring data integrity and operational efficiency.
• Facilitate the efficient processing of implementation fees, adhering to established financial protocols and timelines.
• Configure client profiles within HR Blizz with meticulous attention to detail, including comprehensive payroll setup and integration.
• Secure formal client approvals for all supplementary benefits, ensuring transparency and compliance with established policies.
• Establish and formally confirm the payroll calendar with the client, ensuring mutual understanding and adherence to critical timelines.
• Manage the complete employment lifecycle with precision and expertise, ensuring compliance and efficiency at every stage.
• Serve as the primary point of contact for assigned clients, cultivating robust and enduring relationships.

Required Documents

• Updated CV: