Senior Consultant - BAU (Sweden) REF-J01-547

Job Description

The Senior Consultant - BAU plays a critical role in delivering end-to-end payroll outsourcing solutions for global clients. This role ensures accurate, timely, and compliant payroll processing while serving as the primary point of contact (POC) for both clients and internal teams. The ideal candidate will have extensive experience in multi-country payroll operations, a strong knowledge of international payroll regulations, and the ability to manage complex payroll environments. This position requires a detail-oriented, client-focused professional who thrives in a fast-paced, remote-first setting.at will be handled by this role holder, and the ability to work independently in a remote setting.

Qualifications / Skills

Minimum Requirements for Candidates

  • 7+ years of experience in global payroll processing, outsourced payroll services, or payroll consulting.
  • Experience in SLA tracking, support ticket management, and service reporting is highly desirable.
  • Strong background in multi-country payroll management with a deep understanding of global payroll regulations.
  • Global Payroll Expertise: Strong understanding of multi-country payroll processing, tax regulations, and compliance requirements.
  • SLA & Customer Support Management: Experience in tracking customer tickets, SLA reporting, and root cause analysis.
  • Client Onboarding & Hypercare Transition: Experience in reviewing client artifacts, completing handover checklists, and testing system configuration accuracy.
  • Statutory Compliance & Automation: Experience in ensuring statutory filings are completed accurately and on time using automated processes.
  • Process Automation & Optimization: Ability to identify inefficiencies, propose solutions, and work with IT teams to drive automation.
  • Service Scope & Expectation Management: Experience in ensuring service delivery aligns with contractual agreements and preventing scope creep.

Expectations for Ideal Candidates

  • Bachelor’s degree in Accounting, Finance, Human Resources, Business Administration, or a related field.
  • Professional certifications (e.g., Global Payroll Certification, CPP, CIPP, or IPASS) are highly preferred.
  • Analytical Skills: Capability to analyze payroll metrics, identify discrepancies, and drive improvements.
  • Regulatory Knowledge: Up-to-date knowledge of labor laws, statutory contributions, and social security regulations across multiple countries.

Responsibilities

  • Accurately process payroll across multiple countries, ensuring compliance with local labor laws and tax regulations.
  • Manage end-to-end payroll operations, including employee data validation, earnings, deductions, and tax calculations.
  • Ensure strict adherence to payroll calendars and turnaround time (TAT) commitments.
  • Follow automated system-driven processes to maintain accuracy and eliminate manual errors.
  • Verify and reconcile Gross-to-Net (G2N), Bank File, and General Ledger (GL) before payroll release.
  • Handle year-end payroll processing, including tax filings, statutory reporting, and compliance audits.
  • Ensure that all statutory filings are completed accurately and on time, adhering to country-specific tax and labor regulations.
  • Utilize automated processes to enhance accuracy, efficiency, and compliance in statutory reporting.
  • Ensure on-time submission of payroll taxes, social security contributions, and other statutory payments.
  • Collaborate with compliance teams to stay updated on regulatory changes and implement necessary adjustments.
  • Regularly audit statutory filing processes to identify gaps and implement improvements to enhance compliance efficiency.
  • Ensure that services delivered and payroll processing activities align with the contractual scope.
  • Monitor and prevent scope creep by clearly defining and managing client expectations.
  • Ensure no misalignment between scope of services and client expectations, escalating potential gaps as necessary.
  • Accept new clients from the Implementation Team following the successful completion of Hypercare.
  • Conduct a comprehensive review of all client-related artifacts, including process documentation, system configurations, and service agreements.
  • Ensure that backup resources are trained and available to support clients during the absence of the primary consultant.
  • Maintain comprehensive process documentation to enable seamless transition for backup resources when required.
  • Maintain and update Standard Operating Procedures (SOPs) in compliance with company documentation requirements.
  • Identify manual processes and inefficiencies within payroll operations and escalate them to management for review.
  • Track and monitor customer support tickets to ensure timely resolution within established SLAs.
  • Escalate and follow up on pending or unresolved tickets to prevent delays in payroll operations.
  • Prepare monthly SLA performance reports, analyzing response times, resolution times, and compliance with service agreements.

Required Documents

  • Updated CV: CV
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Closing: 30.05.2025
Closing: 30.05.2025
Apply Now