Senior Consultant - BAU (Spain) REF-J01-472

Job Description

Qualifications / Skills

Minimum Requirements for Candidates

• 5+ years of experience in a payroll operations (BAU) role within the global payroll industry.
• 4+ years of experience in statutory filings and being able to validate the accuracy of the filings for the countries assigned to the individual.
• Must be able to complete end-to-end payroll calculations for global clients in Excel for the countries assigned to the individual.
• Must have an expert understanding payroll regulations and payroll-related processes for the assigned countries.
• Must have strong communication skills, and be able to communicate with clients independently.
• Bachelor’s degree in accounting/finance/business administration or related discipline.
• Must have good communication skills.
• Must be be able to work in a client facing role.

Expectations for Ideal Candidates

• Bachelor’s degree in accounting/finance/business administration or related discipline.
• You must have strong communication skills, and you should be able to communicate with clients independently.
• Expert understanding payroll regulations and payroll-related processes for the assigned countries.
• Experience in statutory filings and being able to validate the accuracy of the filings for the countries assigned to the individual.
• Ideally, you will have a bachelor’s degree in accounting/finance/business. administration or related discipline
• Strong communication skills, and be able to communicate with clients independently.
• Able to work in a client facing role.

Responsibilities

• Manages/balances the workload to ensure accurate and timely service delivery.
• Makes recommendations to the management on ways to improve the efficiency and quality of the service delivery.
• Prepares periodic reports to the management with respect to any operational issues encountered and identifies issues that require management actions.
• Ensures that the clients are invoiced in accordance with the applicable service agreements and on a timely basis.
• Responsible for all aspects of service delivery to the accounts assigned, including the accuracy and timeliness of the services delivery.
• Acts as the POC for assigned account for any operational or service delivery issues.
• Ensures that assigned clients’ service delivery issues are addressed promptly, while maintaining high levels of client satisfaction.
• Constantly monitors clients’ satisfaction rate through personal contact and email analysis.
• Escalate any account management related issues to the appropriate Mercans management team member.
• Participates on regular account management-related meetings/conference calls with the Clients.

Required Documents

• Updated CV: