Regional Implementation Manager - EU REF-J01-574

Job Description

Qualifications / Skills

Minimum Requirements for Candidates

• 10+ years of experience in payroll implementation, SaaS HR technology, or global payroll outsourcing.
• Minimum of 5 years in payroll implementation, professional services, or client onboarding roles.
• At least 3 years of experience leading global payroll outsourcing implementations.
• Strong understanding of multi-country payroll regulations, tax compliance, and HR technology
• Expertise in automation, integrations, and process standardization for SaaS-based payroll solutions.
• Bachelor’s degree in Business, Accounting, Human Resources, or a related field
• Certifications such as CIPP, CPP, PMP, or Six Sigma are an added advantage
• Project management expertise, with experience in client onboarding and system automation.
• Strong understanding of SaaS payroll systems, API integrations, and workflow automation
• Excellent stakeholder management and client-facing skills
• Proficiency in tools such as Excel, Power BI, Jira, Confluence, Monday.com, or similar platforms.

Expectations for Ideal Candidates

• Strong client-facing and stakeholder management skills.
• The ability to communicate well at all levels and build solid business relationships
• Proactive, communicative, organized, and well-spoken.
• Strong understanding of global payroll compliance, data security standards, and SaaS implementation best practices.
• Proven ability to lead client meetings, (face to face or over the phone)
• Proficient in Project Management Software solutions like Monday.com.
• Advanced knowledge of Google Suite and Microsoft Office products, especially PowerPoint and Google Slides.
• Bachelor’s degree or diploma in accounting/finance/business administration/IT or related discipline
• Must have excellent communication and interpersonal skills.
• New Client Implementations

Responsibilities

• Lead and manage a team of 5-6 Implementation Consultants responsible for onboarding new clients.
• The PM maintains proactive communication, mitigates project risks, and collaborates with cross-functional teams to ensure successful project completion. This role is particularly critical in a global payroll outsourcing or SaaS industry scale-up, where adaptability, process optimization, and operational efficiency are essential.
• Work closely with Project and Program Managers (PMs) to align implementation efforts with company goals
• Oversee the end-to-end implementation process for new payroll outsourcing and SaaS clients.
• Develop and maintain comprehensive project documentation, including project plans, scope documents, and requirement specifications.
• Work closely with the Sales team to ensure a smooth handover from pre-sales to implementation.
• Document key decisions, action items, and stakeholder communications throughout the project lifecycle.
• Ensure that all new clients are implemented using fully automated solutions that align with the agreed scope, system capabilities, and global payroll best practices.
• Ensure implementation projects are delivered on time, within scope, and fully automated.
• Ensure pre-implementation readiness by sharing the scoping checklist and necessary documents with the client.
• Align with the Training & Development team to upskill Implementation Consultants in payroll automation, compliance, and SaaS tools.
• Track implementation success metrics, including client go-live success rates, automation effectiveness, and time-to-value.
• Adapt strategies for global payroll outsourcing and SaaS scale-up environments, ensuring compliance with local and international payroll regulations.
• Implement reporting mechanisms to provide visibility into resource utilization and risk management effectiveness for key stakeholders.
• Foster collaboration with product development teams in SaaS scale-ups to ensure smooth integration and feature adaptability.
• Ensure all project artifacts are stored in a structured and accessible format, complying with internal documentation standards.
• Keep the project plan up-to-date and coordinate project plan changes with internal and external stakeholders.
• Ensure compliance with industry-specific regulations, such as GDPR and SOC 2 for SaaS-based payroll solutions, and integrate compliance
• Conduct regular risk and resource review meetings to evaluate project health and adjust resource allocations as needed.
• Align with the configuration team to ensure timely delivery and evaluation of configuration and unit testing.

Required Documents

• Updated CV: