Involves in outsourcing any recruitment project (s) on a temporary or permanent basis.
Qualifications / Skills
Minimum Requirements for Candidates
Minimum 8 Years of Recruitment Experience
Minimum 3 Years of Recruitment Experience in GCC
Proven Record of managing at Least 1 RPO project
Manages/balances his/her own workload to ensure accurate and timely service delivery.
Makes recommendation to the management on ways to improve the efficiency and quality of the service delivery.
Prepares periodic reports to the management with respect to any operational issues encountered and identifies issues that require management actions.
Ensures that his/her clients are invoiced in accordance to the applicable service agreements and on a timely basis.
Responsible for all aspects of service delivery to the accounts assigned to him/her, including the accuracy and timeliness of the services delivery.
Acts as the POC for assigned account for any operational or service delivery issues.
Ensures that services are delivered to the clients in accordance with the Standard Services Definition and/or service contract.
Ensures that assigned clients’ service delivery issues are addressed promptly, while maintaining high levels of client satisfaction.
Constantly monitors his/her clients’ satisfaction rate through personal contact and annual client satisfaction surveys.
Escalate any account management related issues to the appropriate Mercans management team member.
Ensures that any issues that require input or support from other employees of Mercans are communicated promptly and clearly to the relevant employees and follows up with the respective employees to ensure that the raised requests are addressed within an agreed-upon timeframe.
Makes recommendations to the management for the improvement of clients’ retention rate and service delivery quality.
Full cycle job description creation
Recruiting analysis, recommendation and planning
Hiring Manager Training
Recruiting campaign reviews and recommendations
Third Party Vendor Management
Implementing new candidate attraction strategies.
Design and management of the recruitment process and the responsibility of results.