Manager - BAU - Middle East REF-J01-629

Job Description

Qualifications / Skills

Minimum Requirements for Candidates

• Bachelor's degree in Business, Finance, Accounting, HR, or a related field (Master’s preferred).
• Minimum 7 years of experience in global payroll outsourcing payroll operations, with at least 2 years in a leadership or supervisory role.
• Proven experience in managing multi-regional payroll operations and compliance.
• Strong background in payroll technology solutions, SaaS platforms, and automation-driven service delivery.
• Experience with ERP, HCM, payroll software, and FinTech integrations.
• Deep knowledge of payroll compliance, regulatory requirements, and risk management.
• Prior leadership experience in managing high-performing teams and process optimization.

Expectations for Ideal Candidates

• Bachelor's degree in Business, Finance, Accounting, HR, or a related field (Master’s preferred).
• Strong ability to lead, mentor, and manage a team of payroll specialists.
• Ability to analyze complex payroll data and make informed decisions.
• High level of accuracy and attention to detail in payroll processing and reporting.
• Excellent verbal and written communication skills to collaborate with HR, Finance, and other departments
• Strong problem-solving skills to address and resolve payroll discrepancies and issues.
• Proficiency in payroll software and systems, as well as Microsoft Office Suite (Excel, Word, etc.) and google docs.
• Ability to manage multiple tasks and meet tight deadlines.

Responsibilities

• Manage the global payroll operations team to ensure efficient payroll processing and SaaS service delivery.
• Implement automation-driven service enhancements, integrating AI, process automations, and machine learning into payroll workflows.
• Work with Product & Development teams to optimize payroll technology and SaaS platform capabilities.
• Deploy emerging automation technologies to enhance compliance, security, and accuracy.
• Ensure strict adherence to SLAs, delivering high-quality payroll services across all clients.
• Lead and mentor payroll team leaders and specialists, fostering a high-performance culture.
• Develop and implement succession planning programs to strengthen leadership pipelines.
• Conduct root cause analysis on payroll issues and implement corrective measures.
• Prepare and review payroll reports, tax filings, and compliance documentation for audits.
• Keep up to date with regulatory changes affecting payroll operations and ensure timely implementation.
• Lead, mentor, and support payroll specialists, providing guidance on best practices, compliance, and efficiency improvements.
• Develop real-time dashboards to monitor key payroll KPIs, compliance, and customer satisfaction.
• Conduct regular performance evaluations, set goals, and provide constructive feedback.
• Identify skill gaps within the team and implement training programs to enhance payroll knowledge and technical expertise.
• Foster a collaborative and performance-driven culture within the team
• Develop succession planning initiatives to build future leaders within the payroll team.
• Organize team-building activities to drive engagement, motivation, and productivity.
• Ensure fair workload distribution among payroll specialists to optimize efficiency.
• Encourage knowledge sharing and cross-training to build a resilient and multi-skilled payroll team.
• Support career growth and development by identifying opportunities for internal promotions and role advancements.
• Identify inefficiencies in payroll operations and propose automation solutions to improve accuracy and reduce manual effort.
• Collaborate with the Manager - BAU and IT teams to integrate AI-driven tools, RPA (Robotic Process Automation), and digital workflows.
• Implement standardized payroll workflows across different regions to enhance consistency and compliance.
• Monitor payroll performance using KPIs and analytics to identify areas for process optimization.
• Develop and document payroll SOPs (Standard Operating Procedures) to ensure knowledge transfer and process continuity.

Required Documents

• Updated CV: CV