Implementation Program Manager REF-J01-460

Job Description

Qualifications / Skills

Minimum Requirements for Candidates

• More than 10 years of experience managing and leading global payroll implementation projects
• Five or more years of experience in an upper-management role, preferably in program management
• Exceptional skills in leadership, time management, facilitation, and organization
• Hands-on management experience
• Excellent verbal and written communication skills
• Proven knowledge of project management processes and best practices
• Prior experience managing remote teams and leading projects with challenging requirements and timelines

Expectations for Ideal Candidates

• Highly motivated and energetic
• Able to adapt to changing priorities
• Able to work extended hours, when required
• High level of stress tolerance
• Project management certification (PMI/CAPM or PMP, PRINCE2)

Responsibilities

• Define and develop Scopes of Work (SOW) detailing project objectives, deliverables, timelines, resources, and other key elements.
• Plan, monitor, and ensure the successful execution of implementation projects in accordance with established timelines, budgets, service levels, and contractual agreements.
• Establish robust project governance models to identify and mitigate risks, dependencies, and constraints.
• Identify and implement innovative program management approaches and solutions to drive continuous process improvements.
• Ensure compliance with change management processes based on the Scope of Work.
• Enforce company processes and policies throughout the implementation lifecycle to ensure consistency and compliance with internal and external standards.
• Monitor and ensure adherence to regulatory and compliance requirements during implementation.
• Develop and implement best-in-class project management techniques and processes to optimize project delivery and execution.
• Provide strategic and operational leadership to the Implementation organization.
• Manage internal and external stakeholders, including leading Steering Committee meetings, project status calls, and preparing relevant reports and presentations.
• Ensure efficient communication and collaboration between Mercans and clients' implementation teams.
• Build strong client relationships by demonstrating Mercans' capabilities and developing innovative solutions to exceed business objectives.
• Develop and implement stakeholder management strategies to address concerns, mitigate risks, and facilitate smooth project execution.
• Maintain a comprehensive stakeholder mapping and engagement plan to ensure all relevant parties are informed and aligned with project goals.
• Manage and oversee 3-4 Project Managers, assign and review their project goals, and provide monthly performance reviews to the Implementation Director.
• Identify and implement technology-driven solutions for automating implementation processes, including automated deployment of new SaaS instances.

Required Documents

• Updated CV: Resume