Director - Implementation REF-J01-545

Job Description

Qualifications / Skills

Minimum Requirements for Candidates

• More than 10 years of experience managing and leading global payroll implementation projects
• 8 or more years of experience in an upper-management role, preferably in program management
• Exceptional skills in leadership, time management, facilitation, and organization
• Hands-on management experience
• Proven knowledge of project management processes and best practices
• Prior experience managing remote teams and leading projects with challenging requirements and timelines

Expectations for Ideal Candidates

• Excellent verbal and written communication skills
• Highly motivated and energetic
• Able to adapt to changing priorities
• Able to work extended hours, when required
• High level of stress tolerance
• Project management certification (PMI/CAPM or PMP, PRINCE2)

Responsibilities

• Develop and lead a highly effective and efficient global payroll implementation organization, ensuring alignment with business objectives.
• Define and implement a Program Management Office (PMO) for structured governance, risk management, and quality assurance across projects.
• Establish global payroll implementation best practices, incorporating automation and technological advancements in payroll SaaS deployment.
• Design and execute an implementation framework that ensures compliance with country-specific payroll regulations, tax laws, and labor laws.
• Lead resource planning, recruitment, and management of implementation consultants, project managers, and country-specific payroll specialists.
• Develop an effective governance model for internal teams and strategic clients to drive project success.
• Conduct regular health checks on implementations and report insights to the executive board.
• Oversee and manage global payroll implementation projects, ensuring on-time, on-budget, and high-quality delivery.
• Implement a structured project management methodology, leveraging Agile, Waterfall, or hybrid models where appropriate.
• Drive process optimization and standardization across implementation teams to reduce country-specific rollout timelines.
• Lead weekly implementation health checks and monthly project reviews to assess performance, risks, and corrective actions.
• Establish clear KPIs and SMART goals for project teams, ensuring adherence to project timelines, deliverables, and quality benchmarks.
• Develop scalability strategies to efficiently onboard multiple clients across different geographies.
• Serve as the primary point of contact for clients’ executive management during the implementation phase.
• Work closely with key client stakeholders, including HR, Finance, and IT teams, to ensure seamless integration and configuration of payroll solutions.
• Build and maintain strong relationships with strategic global clients to drive trust and long-term partnerships.
• Provide escalation management and proactively address risks or challenges impacting project execution.
• Analyze current implementation processes and develop strategies for continuous improvement and efficiency.
• Leverage automation and payroll SaaS technologies to enhance speed, accuracy, and compliance of global payroll implementations.
• Identify and implement automation opportunities within payroll implementation processes to enhance efficiency and reduce manual effort.
• Work closely with the Product & Technology teams to enhance payroll SaaS solutions, ensuring smooth integrations and configuration scalability.
• Collaborate with Sales and Business Development teams to support pre-sales activities, including RFPs, client demos, and solution presentations.
• Provide technical and implementation expertise during client negotiations to ensure smooth transition from sales to execution.
• Develop and execute a customer success strategy to enhance client satisfaction and retention post-implementation.
• Establish best practices for onboarding, training, and ongoing support for customers and channel partners.
• Work closely with channel partners to ensure alignment on project expectations, milestones, and issue resolution.
• Drive initiatives that increase client lifetime value, ensuring a smooth transition from implementation to long-term success.

Required Documents

• Updated CV: CV