Customer Support Specialist REF-J01-381

Job Description

To provide guidance and direction, provides customer service for one or more Mercans teams, client and, products. Use prescribed guidelines to ensure good customer relations are maintained and customer claims and complaints are resolved fairly, effectively.

Qualifications / Skills

Minimum Requirements for Candidates

  • Use your knowledge and soft skills to diligently comprehend and diagnose customers’ needs.
  • Engage in customer success and customer advocacy.
  • As a subject matter expert, you are required to monitor, prioritize and respond appropriately to all support requests received
  • Communicate clearly and effectively with customers via phone, email, and chat
  • Manage customer escalations in accordance with agreed SLAs and support agreements
  • Maintain a high level of customer engagement and satisfaction
  • Use a variety of instructional methods to ensure maximum delivery effectiveness

Expectations for Ideal Candidates

  • Prior experience with business-to-business support and/or client management
  • Clear and concise communicator, both oral and written.
  • Ability to work in pressure situations and to work in a cross functional environment
  • Ability to build rapport and trust with clients
  • Attention to detail and passionate
  • Ability to prioritize, multitask and manage time effectively
  • Technically skilled, i.e., able to comprehend ERP, ATS, HRM and SaaS applications

Required Documents

  • Updated CV: Word/PDF
Apply Now
Closing: 30.04.2023
Closing: 30.04.2023
Apply Now