Customer Support Specialist REF-J01-381

Job Description

Qualifications / Skills

Minimum Requirements for Candidates

• Use your knowledge and soft skills to diligently comprehend and diagnose customers’ needs.
• Engage in customer success and customer advocacy.
• As a subject matter expert, you are required to monitor, prioritize and respond appropriately to all support requests received
• Communicate clearly and effectively with customers via phone, email, and chat
• Manage customer escalations in accordance with agreed SLAs and support agreements
• Maintain a high level of customer engagement and satisfaction
• Use a variety of instructional methods to ensure maximum delivery effectiveness

Expectations for Ideal Candidates

• Prior experience with business-to-business support and/or client management
• Clear and concise communicator, both oral and written.
• Ability to work in pressure situations and to work in a cross functional environment
• Ability to build rapport and trust with clients
• Attention to detail and passionate
• Ability to prioritize, multitask and manage time effectively
• Technically skilled, i.e., able to comprehend ERP, ATS, HRM and SaaS applications

Required Documents

• Updated CV: Word/PDF